The Opportunity
We’re looking for an experienced Customer Success Manager (minimum 3–5 years’ hands‑on client management in a B2B environment, ideally SaaS) to own the pre and post‑sales customer journey, from onboarding and adoption to expansion and renewal.
You’ll be the trusted advisor for a portfolio of global enterprise and mid‑market accounts, partnering with revenue operations, enablement and sales leadership teams to drive measurable outcomes.
This is a high‑impact role for someone who loves building relationships, simplifying the complex, and orchestrating cross‑functional projects that delight customers.
What You’ll Do
- Own the customer lifecycle – lead onboarding, user training, adoption campaigns, QBRs and renewal planning for your book of business.
- Drive product adoption & value – run tailored platform walkthroughs, surface actionable insights, and align Uhubs features to each customer’s KPIs.
- Act as the voice of the customer – capture feedback, prioritise issues and partner with Product & Engineering on roadmap inputs.
- Manage multi‑stakeholder projects – coordinate internal teams, external partners and third‑party providers to deliver seamless deployments.
- Identify growth opportunities – spot expansion, upsell and cross‑sell potential; collaborate with Sales to progress and close.
- Maintain clean documentation – own account plans, success plans and health scores in Monday.com, Notion and Google Workspace.
- Deliver client education – work closely with our Learning & Development Lead (Romania) to roll out enablement programmes.
What You’ll Bring
- 1–3 years' experience managing B2B client relationships (SaaS or tech‑enabled services preferred).
- Proven record of meeting retention, NRR and NPS targets across multiple accounts and regions.
- Exceptional communication skills – articulate speaker, concise writer, confident facilitator of executive‑level discussions.
- Strong project management and organisational skills; able to juggle competing priorities and deadlines.
- Comfortable interpreting data and translating insights into clear customer actions.
- Tech‑savvy – fluent with Google Workspace, Notion and platforms (e.g., CRM, Monday.com, Airtable, Jira). Quick to learn new tools and AI fluent (ChatGPT).
- Growth mindset, data driven, proactive problem‑solver, bias for action.
Nice to Have
Experience in Sales Enablement / RevOps, knowledge of HR is an advantage but not needed, or background in L&D consultancy.
How We Measure Success
- 100 % of new customers onboarded within agreed milestones and live within 30 days.
- Portfolio average ≥ 80 % product engagement rate within 60 days of launch.
- Delivery of quarterly business reviews (QBRs) for every account, on time.
- Net Revenue Retention (NRR) > 115 % with minimal churn.
- Pipeline of qualified expansion opportunities handed to Sales each quarter.
Why Uhubs
- Work from anywhere – we’re a remote‑first company.
- Join a mission‑driven team shaping the future of sales performance.
- Autonomy and trust – we hire smart people and let them do their best work.
- Competitive salary + performance bonus + equity options (after probation).
- Growth budget for courses, conferences and personal development.
Ready to help sales teams unlock their unfair advantage?
Apply now with your CV and a short note telling us why you’re the perfect fit.
The Stages (We don’t hang about as this role is an immediate start)
- Apply with your LinkedIn profile/CV.
- If shortlisted then a video call with our co-founder Ash, [10 - 15 minutes]
- Do a quick task for us with Ash/Laura [20 - 30 mins]
- If the task goes well, then meet both co-founders, Ash & Mat [20-30 min]
- We offer you the job role, subject to references.
Salary
Competitive + equity + bonus
Career progression
- Move into a senior Customer Success leader role
- Assist the founders in building out the Customer Success function and team
To apply
Send a CV to hello@uhubs.co.uk or connect directly with our co-founders on LinkedIn, Ash Ali & Matt Milligan.
