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Founder, Customer Success Coach and Consultant
Bhumika Arora is a renowned leader in the tech industry, having built successful Customer Success functions at Pluralsight and Udacity. She's an advocate for diversity, coaching women in CS, Catalyst, and the Career Foundation. As VP of CS at Readymode, she achieved remarkable results by setting KPIs, managing a team of 14, and driving revenue. Bhumika advises startups on CS strategies, mentors over 50 professionals, and is a sought-after speaker on CS podcasts. Her expertise spans CS operations, data-driven decision-making, entrepreneurship, and sales methodologies like MEDDIC and Challenger. Her passion lies in customer-led growth, Gainsight/CS platform training, and designing exceptional customer journeys.