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Vice President of Customer Success
Meet Natalie Jung, a seasoned professional in the realm of customer success, currently serving as the Vice President of Customer Success at Boclips, an educational technology company. With a profound focus on customer feedback and value, Natalie is dedicated to transforming organizations by converting transactional clients into a consistent stream of predictable, recurring revenue.
Natalie's impressive journey at Boclips began over three years ago, starting as an Account Manager, progressing to Director of Customer Success, and eventually attaining her current position. Her notable achievements include crafting a comprehensive customer success strategy, streamlining sales handoffs to customer success, optimizing critical touchpoints, and orchestrating successful renewal and upsell campaigns. She has also coached teams of Account Managers to foster partnership expansion and recurring revenue contracts.
Before her role at Boclips, Natalie spent three years at EVERFI as a Customer Success Manager and Senior Account Manager, consistently exceeding expansion and renewal quotas. She has a knack for leading customer education workshops, addressing topics ranging from accessibility best practices to product marketing recommendations.
Natalie Jung's prowess in the field extends beyond her professional role. She is an accomplished speaker, having delivered impactful speeches at large events, including personal insights into her disability, advocating for web accessibility improvements. Natalie's exceptional expertise and dedication to customer success make her an invaluable asset to any organization aiming to enhance its customer-centric approach.