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Customer Success, Operations and Founding Enablement Manager
Pearl has worked with multiple Fortune 500 companies. Her previous clients include L'Oreal, Airbnb, Intuit, and other prominent logistics and Commercial Real Estate industry leaders.
She loves that Customer Success is finally having the moment it deserves and she is honored to be a part of shaping the future of team/client relationships. She is actively working on understanding the dynamic of the CS/Product relationship. Creating a solid feedback cycle that is mutually beneficial and just one piece of creating a company-wide Success approach.
Currently, Pearl works with SaaS start-ups to develop their client-facing teams. Having found a deep passion within Enablement roles that allow her to create and share knowledge while gaining a deeper understanding of what Customer Success means to more companies.