How to create an incredible Customer Experience
Marketing
Mike James
Founder & Customer Experience Expert
Thursday, January 17, 2019
Watch this Masterclass
Business members content
Almost there! Join Uhubs so that you can:
Access all featured videos
Join upcoming Public Masterclasses
No card details required
Masterclass Resources
Ready to go deeper on this topic? Dive into the related resources, templates and frameworks:
Download Masterclass Resources (PDF).png)
Business members only
Unlock this content and discover how Uhubs can unlock your Sales, Marketing and Growth team's potential.
See Uhubs for BusinessWhat is a Uhubs Masterclass?
Masterclasses are interactive and engaging sessions that provide rapid upskilling so that you can grow personally and professionally.
Available for everyone
High-impact in 60 minutes
.png)
Delivered by Experts
Fcoused on active learning
Community oriented with live networking
Resources and frameworks provided
About this Masterclass
In this Uhubs session, Mike James explains the importance of Customer Experience for business of all sizes. Mike introduces us to some practical CX tools and tactics he has developed through working with FTSE100 and Government clients around the world.
In this Uhubs session, Mike James explains the importance of Customer Experience for business of all sizes. Mike introduces us to some practical CX tools and tactics he has developed through working with FTSE100 and Government clients around the world.
In this session you will learn:
- The importance of Customer Experience
- How to really understand what your customers want
- How can anybody create a simple but effective customer journey map
This session is ideal for:
Startup Founders, Product Owners, Marketing professionals, Innovation consultants, Design teams.
What you'll be able to do
Who is this Masterclass for?
About the Expert
Mike James is the CEO of WeWhoDo, London's first 100% freelance based consultancy and the Co-Founder of Wintern.
Mike is a former Consultant @ EY where he led Customer Experience improvement programs specialising in Energy and Transport. Mike has worked with a number of FTSE100 and Government organisations around the world, helping them understand their Customer's needs and removing blockers across the customer journey to deliver incredible experiences.
Expert has studied at The Manchester University.
Hundreds of professionals from top companies are upskilling through Uhubs every week
.jpeg)
