How to create an incredible Customer Experience

Marketing

Hosted by:

Mike James

Founder & Customer Experience Expert

Thursday, January 17, 2019

Boom, your seat is reserved.

Add to Calendar Europe/London How to create an incredible Customer Experience by Mike James Your place is confirmed! Uhubs is proud to present "How to create an incredible Customer Experience" by Mike James. Understand the importance of Customer Experience for your business, and learn practical steps for incredible CX . Read more – https://www.uhubs.co.uk/masterclasses/creating-incredible-customer-experience The Masterclass will run from . Join the class on Zoom – Think your colleagues or friends might be interested? Tell them to sign-up for upcoming Masterclasses on https://www.uhubs.co.uk/masterclasses (limited seats available). If you have any questions, please email us on hello@uhubs.co.uk See you soon!

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What is a Uhubs Masterclass?

Masterclasses are interactive and engaging sessions that provide rapid upskilling so that you can grow personally and professionally.

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High-impact in 60 minutes

Delivered by Experts

Fcoused on active learning

Community oriented with live networking

Resources and frameworks provided

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About this Masterclass

About this Summit

Understand the importance of Customer Experience for your business, and learn practical steps for incredible CX .

In this Uhubs session, Mike James explains the importance of Customer Experience for business of all sizes. Mike introduces us to some practical CX tools and tactics he has developed through working with FTSE100 and Government clients around the world.

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In this session you will learn:

The importance of Customer Experience
How to really understand what your customers want
How can anybody create a simple but effective customer journey map

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This session is ideal for:

Startup Founders, Product Owners, Marketing professionals, Innovation consultants, Design teams.

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About the Expert

Mike James

Mike James is the CEO of WeWhoDo, London's first 100% freelance based consultancy and the Co-Founder of Wintern.

Mike is a former Consultant @ EY where he led Customer Experience improvement programs specialising in Energy and Transport. Mike has worked with a number of FTSE100 and Government organisations around the world, helping them understand their Customer's needs and removing blockers across the customer journey to deliver incredible experiences.

Expert has studied at The Manchester University.