Mike James

How to create an incredible Customer Experience

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January 17, 2019

How to create an incredible Customer Experience

About this masterclass

Understand the importance of Customer Experience for your business, and learn practical steps for incredible CX .

In this Uhubs session, Mike James explains the importance of Customer Experience for business of all sizes. Mike introduces us to some practical CX tools and tactics he has developed through working with FTSE100 and Government clients around the world.

In this Uhubs session, Mike James explains the importance of Customer Experience for business of all sizes. Mike introduces us to some practical CX tools and tactics he has developed through working with FTSE100 and Government clients around the world.

In this session you will learn:

  1. The importance of Customer Experience
  2. How to really understand what your customers want
  3. How can anybody create a simple but effective customer journey map

This session is ideal for:

Startup Founders, Product Owners, Marketing professionals, Innovation consultants, Design teams.

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About the expert

Mike James

Mike James is the CEO of WeWhoDo, London's first 100% freelance based consultancy and the Co-Founder of Wintern.

Mike is a former Consultant @ EY where he led Customer Experience improvement programs specialising in Energy and Transport. Mike has worked with a number of FTSE100 and Government organisations around the world, helping them understand their Customer's needs and removing blockers across the customer journey to deliver incredible experiences.

Expert has studied at The Manchester University.

About the expert

Mike James

Mike James is the CEO of WeWhoDo, London's first 100% freelance based consultancy and the Co-Founder of Wintern.

Mike is a former Consultant @ EY where he led Customer Experience improvement programs specialising in Energy and Transport. Mike has worked with a number of FTSE100 and Government organisations around the world, helping them understand their Customer's needs and removing blockers across the customer journey to deliver incredible experiences.

Expert has studied at The Manchester University.

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